Sewell: (856) 352-0887     Marlton: (856) 267-0333    Center City: (215) 600-4998

Our Policies

CANCELLATIONS

We request that you cancel any appointments 24 hours before the day of service, to ensure that you will not be charged for the appointment. We reserve the right to charge for any appointments that are missed without notice. Thank you for understanding.

 

RE-DO’S

The Color Room’s number one priority is the satisfaction of our guests’ experience. Our commitment is to exceed the expectations of every guest every time.

The artistic team of The Color Room prides themselves on providing cutting edge skillsets through investing in ongoing continuing education.

To honor our commitment to our guests, The Color Room stands behind its services 100%. If at any time you are unhappy with your service, The Color Room is happy to have the opportunity to redo your services complimentary within 14 days of the date of your service.

The Color Room will not refund any money for services rendered. Our guests are welcomed back to see their original artist or another Color Room artist.

Redo’s cannot be applied if a guest decides to change their look from their originally scheduled appointment. All additional requested services will be charged at full price.

The Color Room will not be liable for hair color services rendered outside of our salon. The Color Room will not be responsible for redo’s if the guest does not follow the proper at home hair care suggested by their artist.

Thank you for giving The Color Room the opportunity to serve your beauty needs!

 

RETURNS OR EXCHANGES

The Color Room provides its guests with the latest most advanced retail products in the industry. If you are dissatisfied with your purchase, you may return it to the store it was purchased from within 7 days for an exchange of product or store credit. There are no exchanges, returns or refunds on brushes, discounted items or Gift Cards.

 

PRICING

The service prices above may vary depending on thickness, length, condition, inspiration etc. Please call to book an in-person consultation at no charge for more information.

 

ADVERTISING

The Color Room regularly uses social media to promote our services as a form of advertising. If you prefer not to participate, please be sure to inform the manager, front desk, or stylist.

 

CHILDREN

For safety and insurance purposes, unless a child is scheduled for a service, please allow them to wait in the designated waiting area away from harmful objects and chemicals.

-The Color Room reserves the right to refuse service to any client for any reason at any time.-